Help Centre

Need help with Snaps.Digital? Explore common questions and find out how to get the most from your event photo uploads.

Getting Started

Create your first event, set a folder, and start collecting photos in seconds. It’s quick, private, and shareable by QR code.

Uploading Photos

Guests don’t need accounts — they just scan the QR code or visit the link to upload directly into your cloud storage.

Privacy & Security

Your uploads are encrypted and sent straight to your own Drive or OneDrive — we never see or store your files.

Managing Your Events

View, remove, or reset events. When you delete an event from Snaps.Digital, your cloud files stay safe and untouched.

Troubleshooting

Having issues? We’ve documented common problems and what to check before contacting support.

Need More Help?

If you still need assistance, you can always reach out — we aim to respond quickly and keep you supported.

Deleting Your Account

If you delete your account, all events will become inactive — guests won’t be able to upload photos to any of them. For privacy and security, there’s no undo button. But don’t worry — you can always log in again and start fresh with new events. Just note: the QR codes and upload links will be different.

Deleting an Event

When you delete an event, it’s gone for good — no one can upload to it anymore. This is part of our privacy-first design. Want to keep collecting photos? Simply create a new event! Just remember, each event has its own upload area and QR code.